The authority says the fraudulent site has been operating under the name “Mverified”, a name crafted to look official so that unsuspecting motorists can easily fall for it.
NTSA shared the warning through its official X account on Wednesday, noting that the fake platform has already misled several people who believed it was linked to the agency.
NTSA shared the warning through its official X account on Wednesday, noting that the fake platform has already misled several people who believed it was linked to the agency.
According to the authority, the scammers mainly target vehicle owners who urgently need documents and therefore rush to pay without confirming whether the website they are using is genuine.
The authority has urged anyone who may have been conned through the fake link to report the matter to the nearest police station so that investigations can begin.
The authority has urged anyone who may have been conned through the fake link to report the matter to the nearest police station so that investigations can begin.
NTSA added that the rise of such online scams shows the need for Kenyans to be more cautious when applying for government services, especially those involving payments.
NTSA went on to explain that the only official place to apply for a Motor Vehicle Copy of Records is the NTSA Service Portal on eCitizen.
NTSA went on to explain that the only official place to apply for a Motor Vehicle Copy of Records is the NTSA Service Portal on eCitizen.
The correct link is serviceportal.ntsa.go.ke, and the fee for the document is Ksh 550, paid directly inside a user’s eCitizen account. Once payment is made, the document is generated instantly and can be downloaded under the user’s application history.
A genuine copy of records contains key vehicle details such as the engine number, chassis number, ownership information, make, model, year of manufacture, and date of registration.
A genuine copy of records contains key vehicle details such as the engine number, chassis number, ownership information, make, model, year of manufacture, and date of registration.
NTSA advised the public to compare their downloaded documents with the sample shared online to confirm authenticity.
To apply for a copy of records, motorists must log in to eCitizen, open the NTSA service portal, go to “Services,” select “Motor Vehicle Copy of Records,” enter their registration or chassis number, and choose a payment method.
To apply for a copy of records, motorists must log in to eCitizen, open the NTSA service portal, go to “Services,” select “Motor Vehicle Copy of Records,” enter their registration or chassis number, and choose a payment method.
Any website or agent that asks for a different fee, or redirects users outside eCitizen, should be treated with suspicion.
NTSA concluded the notice by calling on Kenyans to remain vigilant and to always double-check website addresses before making payments.
NTSA concluded the notice by calling on Kenyans to remain vigilant and to always double-check website addresses before making payments.
The authority stressed that relying solely on official government platforms is the best way to avoid falling victim to online fraud.
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